The meetings Users – Service-public.fr of June 5, 2018

MIL OSI Translation. Government of the Republic of France statements from English to French – Credits: © WavebreakMediaMicro – Fotolia.com

As planned, Service-public.fr organized on June 5, 2018 a meeting between teams and users of the site. This day of convivial and constructive exchanges made it possible to gather opinions and proposals aiming at making evolve the site closer to the expectations of the users and to develop new innovative services, useful and adapted to the new needs.

This day was conducted around interviews with users with different profiles:

young adults (18 to 34 years old); middle-aged adults (between 34 and 65 years old); seniors (over 65 years old).

From the notes taken during these interviews, the teams gathered, compared, grouped and synthesized all the answers provided by the users in order to identify practices and needs based on the profiles of the persona.

The goal in the coming weeks is to define new avenues of work, to refine and prioritize the actions to be conducted. Some expectations have already emerged quite clearly: improving the "end-to-end" path of online procedures (including monitoring), offering personalized assistance in the event of difficulties or atypical situations (administrative staff assistant), and making better use of new features ( new online services, innovations …), humanize the user / administration relationship, develop visual and audio aids (tutorials in particular …).

EDITOR'S NOTE: This article is a translation. Please forgive us should the grammar and / or sentence structure not be perfect.