Courier and parcels: what to do in case of delivery problem?

MIL OSI Translation. Government of the Republic of France statements from English to French – Credits: © Narong Jongsirikul – Fotolia.com

Your package has already been lost or delayed? You waited impatiently for a mail that never finally arrived? The Regulatory Authority for Electronic Communications and Posts (Arcep) has created a digital platform intended to allow users (private, business, for example) to report issues related to the delivery of a package or mail .

The digital platform, , allows Arcep to follow in real time the difficulties encountered by users.

The user can report the problem encountered by clicking on a series of detailed proposals, for example:

I am not satisfied with the conditions of deposit of my mail / parcels; I sent a mail / parcel but am not satisfied with the conditions of delivery; I am not satisfied with the conditions of delivery of my mail / parcel.

Then, information can be processed by Arcep or the Directorate General of Competition, Consumer Affairs and Fraud Control (DGCCRF).

EDITOR'S NOTE: This article is a translation. Please forgive us should the grammar and / or sentence structure not be perfect.